Human takeover of conversations

Automated conversations are great for frequent questions and processes, but nothing beats human assistance in complex or high value cases. Enter takeover! While our experience shows most of your conversations can be automated, in some cases a human conversation is necessary. When cases are complex or if you have a qualified lead or an existingContinue reading “Human takeover of conversations”

Multilingual chatbots

Chatbots can be translated to many languages to give support to users all around the world. Our chatbot templates and automatic answers to common greeting expressions are currently available in 5 languages: English, Spanish, French, German and Italian. This is more than most business owners and customer service representatives speak, so chatbots may be aContinue reading “Multilingual chatbots”

Messaging in marketing strategies

Messaging is a winning marketing strategy: if performs 3x better than email marketing and amplifies your strategies in other channels. Open and response rates for messaging marketing campaigns are 3x better than email marketing. Chatbots can easily be integrated in Facebook, Twitter and other channels you may already be using, and since they are stillContinue reading “Messaging in marketing strategies”