What is a chatbot?

A chatbot is a software program that can keep conversations over text or voice chats.

Instead of using forms and buttons, as you would in a traditional website, e-commerce or mobile application, you can interact with chatbots from pre-existing websites and messaging channels, using your own words and voice.

Machines that can speak and talk have been in the minds of humans for a looooong while (you can read more about the history of chatbots in this post), but it is now when the technology has finally reached a point in which chatbots can help real businesses and real people. Chatbots are interesting for businesses because they reduce the friction some users find in online interactions.

Still unsure of what a chatbot is?

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