File sharing in chatbots

Chatbots are a great way to receive files from your clients or to share your own files with them.

You chatbots can share files with your customers, such as forms, pdf brochures, audios, or almost anything you can think of. In the same way, you can have your customers share files with you right from Messenger, saving time and avoiding having to use email, a channel not everyone is used to.

Some interesting use cases for this feature are sharing files for print, filled in forms, images of things they need to query you about, or documents they need your legal practice to review. Files are kept in the conversation for a limited time, so remember to save them in your own secure storage to keep them for as long as you need them.

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